501 Posts
I recently noticed this bug. Here is a screenshot if that helps.
Image
I cleared my browser cache, and I am still getting the same error. It seems like some elements will load, while others will not.
9 Jan 2019, 21:15
2072 Posts
This is just a lighting issue but I did not see that error yet.
When you save a model, lighting shall normally switch back to studio mode the time to take the screenshot. It is reverted back instantly to whatever option you had before. Does your model remain black after you save in the workshop or everything is normal after saving?
9 Jan 2019, 21:46
501 Posts
Well, the thing is, these aren't my models. This was something I was noticing on someone else's profile.
9 Jan 2019, 22:13
2072 Posts
So you cannot do anything as they are just an images. They may have been generated during the transition stage end of last year.
9 Jan 2019, 22:22
501 Posts
Well, some of them were made in the last few days.
9 Jan 2019, 22:40
2072 Posts
Unless you see it happen, or Sleepy17 answers my questions, there is not much I can do.
9 Jan 2019, 23:05
501 Posts
Okay, all I was trying to do here was raise awareness about this "bug".
10 Jan 2019, 01:24
501 Posts
Well, I can confirm it wasn't a "transition issue".
Image
10 Jan 2019, 17:13
2072 Posts
To fix it, I need a way to consistently repeat the issue. Can you provide this?
The way the screenshot is taken will be updated in the future when more options will be available.
10 Jan 2019, 18:17
Edited 10 Jan 2019, 18:18
501 Posts
Okay. Here is a what-to-do list for repeating the error.
1. Open the Workshop.
2. Create a new model.
3. Save the model.
4. Go to your model manager and make the model public. (Actually, this can even be the last step. You should be able to see a black outline of the model in your models folder in your account.)
10 Jan 2019, 21:36
2072 Posts
This is not as simple as that....
You can see that all public models in the public library are not black.
This is a lighting issue that happens when you save the model.
Also you shall state your system, browser, etc.
10 Jan 2019, 21:44
501 Posts
Yes, that was the part that struck me as odd.
System:
-OS: Windows 10 Home v1804
-CPU: Intel(R) Core(TM) i7-6500U CPU @2.50GHz 2.60GHz
-RAM: 8 GB
-Bit: 64-bit Operating System, x64-based processor
Browser:
-Google Chrome Version 71.0.3578.98 (Official Build) (64-bit)
10 Jan 2019, 22:30
501 Posts
I'm still having preview problems. I just created and posted a model today, and the preview is showing up as blank (just a plain background with nothing in the foreground). On any (not all, just some of them...) will appear as black if they were edited (a flat black lighting) and some will not be changed at all. Here is an example of a blank model.

Example of an edited model that became a solid black model with flat lighting (no depth).

Example of an edited model that did not change.

The funny thing is, when the mode is loaded, everything is back to normal (the stage where you can move around in the viewport to view it).
This is a weird bug... Confused face
13 Jan 2019, 13:03
Edited 13 Jan 2019, 13:04
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